FAQs
We recommend washing your new linen before sleeping in it. Wash in cold or warm water using a non-harsh detergent. Line drying is preferable, however if tumble drying, use a low-heat, delicate setting. Once dry (or almost dry), remove from dryer to prevent unnecessary abrasion. Please ensure you have selected the right size and colour, as we cannot accept returns once sheets have been washed. For more detailed information regarding washing, drying and caring for your sheets please read our Caring For Your Linen page.
2. What is the weight of your linen?
Cotton is measured by thread count, however linen is measured by weight in GSM or grams per square metre. Our linens range from 165-170 GSM, which we have found over the years to be the optimum weight for durability, comfort and trans-seasonal use.
3. How long should my sheets last?
Your sheets should last many years with normal use and wash and if cared for correctly, however please keep in mind our sheets undergo pre-softening processes to ensure they are lush and soft from the first time you sleep in them, which may reduce the lifespan of your sheets. Without pre-softening processes linen can feel quite rough and uncomfortable to sleep in.
Whilst linen is durable and twice as strong as cotton, it is still susceptible to wear and tear and damage from incorrect care. Fitted sheets, due to bodyweight and friction can show faster wear than other items such as flat sheets and quilt covers. We recommend rotating your sheets with other sets to preserve the fibres and lengthen the lifespan of your sheets.
4. Where are your sheets made?
Linen is one of many products that originates from the Flax crop, a plant species cultivated in the cooler climate regions of Western Europe. Our flax is sourced from the fields of France and Belgium where it is grown and harvested. Through a laborious process, thread is produced from the elongated cellulose fibres that grow inside the stalks of the flax plant. These fibres are shipped to our manufacturing partners in China where the linen fabric is produced. We only work with factories that are Oeko-Tek Standard 100 certified, meaning textiles and fabrics produced are certified free of harmful chemicals and deemed safe for human use. The certification also ensures the plant abides by ethical work standards and any chemicals used during the manufacturing process are disposed of correctly and according to law. We visit our factories regularly and see the fine craftsmanship and attention to detail that goes into every item stitched in safe and ethically run working environments.
5. How long does it take to ship?
Orders are packed and shipped within 1-3 business days. During sale periods please allow up to 7 business days for shipping.
Orders are shipped by either Australia Post or Sendle, which uses the likes of either Couriers Please, Fastway, TNT or other third party carriers depending on geography and accessibility.
When purchasing via checkout, you can stipulate any special delivery instructions required in the 'Notes' section.
Allow delivery time of 1-2 business days for Sydney Metro and up to 5 business days for all other national destinations.
International delivery times can vary and may range from 3-10 business days. Delivery is usually faster than this as express shippers are selected for international orders.
6. What payment methods do you accept?
We accept payment via Paypal, Credit Cards, Apple Pay, Afterpay or Direct Deposit. If you’d like to pay via credit card over the phone please call us on 02 9188 8825.
7. Is sales tax included when purchasing?
Australian orders have a 10% GST included in the prices. For international orders there may additional duties and taxes charged by the recipient’s country which are the customer’s responsibility. We advise before placing any orders to check with local agencies to avoid or be aware of possible additional charges.
8. Do you offer a trade discount?
We work with many interior designers and accomodation owners nationwide offering trade discounts depending on the project and quantities required. Please get in touch at info@montaukstyle.com to further discuss.
9. The zipper on my quilt cover has broken, what should I do?
Whilst zippers are much preferred over buttons and allow super fast and convenient enclosure, we understand that sometimes zippers can break, and we want to ensure you have the best experience with our products.
If this occurs within 12 months of purchase we offer a free zipper repair or replacement service for any broken zippers during this period.
Quilt covers can be sent to us for repair, or for faster resolution, customers can have zippers repaired and we will reimburse the cost of this. To initiate a repair or replacement, simply contact our customer service team at info@montaukstyle.com with your name and order number, and we will be in touch.
