Orders are typically processed within 1-2 business days of placing your order and receiving full payment of funds. We use the services of Australia Post and various privately owned logistics providers throughout Australia and offer free shipping on all purchases within Australia over $100 ($9 postage fee for orders below $100).
Please ensure that the shipping address details provided for your order are correct. We will do our best to track and ensure delivery of all items to customers, however Montauk Style is not responsible for incorrect addresses, refused shipments, or unclaimed parcels. Parcels returned to Montauk Style within Australia, by Australia Post for any reason will be subject to a returned charge of approximately $10-$25 (AUD) depending on weight and location and a resending fee of $15. If you are not at the address supplied when Australia Post attempts delivery you will be left a card instructing you to collect your purchase from your nearest Australia Post office. It is your responsibility to organise the pickup or redelivery of your order within 7 days. For information on your delivery always check the tracking information provided and if you have any questions please contact us at email@example.com.
We use Australia Post for international orders which incur a flat fee of $40 (AUD), added at checkout. In most cases this is approximately half the total international shipping fee, so we are happy to share this cost with international customers.
International returns will incur a greater charge depending on country of posting.
Please visit the Australia Post website to find out delivery timing to your country.
The customer is responsible for any additional local customs and duties charges on the order. We are required by law to disclose the full value of the contents.
The customer is responsible for tracking their own parcel.
If you have any questions regarding deliveries in Australia or internationally, please contact us at firstname.lastname@example.org.